Director of Post-Acute Success - Seattle

Olio is joining population health leaders and post-acute providers together to form one truly connected team. We’re proud of the fact that providers on all sides of the aisle love our product, and that our work has a measurable positive impact on the lives of their patients. We’re growing fast and looking to add a Director of Post-Acute Success to our team.

 

Essential Position Functions

  • Become an Olio expert and work cross functionally with Client Experience, Product Success and Clinical Intelligence teams
  • Assist Client Experience on compiling Post-Acute contact lists for invite letters
  • Assist post-acute users by securing appropriate contracting, establishing user lists, and ensuring timely completion of training
  • Provide supporting resources to post-acute users for successful engagement
  • Track and monitor priority notes and queue/admission patients within first 90 days of new client launch
  • Identify ongoing training needs for post-acute users
  • Develop and maintain relationships with post-acute leadership
  • Conduct post-acute monthly calls in conjunction with Clinical Intelligence
  • Consistently obtain feedback from post-acute users and provide to Client Experience, Product Success, and Clinical Intelligence teams
  • Utilize CRM for activity tracking
  • Support Olio leadership on requests for positioning post-acute for growth opportunities
  • Understand and know your region for opportunities to assist Olio growth
  • Visit post-acute sites as needed for ongoing success
  • Maintains a working knowledge of healthcare industry trends

 

Preferred Qualifications

  • Basic understanding of the healthcare industry, including post-acute care (strongly preferred)
  • CRM Experience
  • Proficient in Microsoft Office and Google Suite

 

Required Qualifications

  • 2+ years of experience in post-acute care, customer support and/or sales and marketing
  • Strong attention to detail and customer relation skills
  • A drive to learn technology in a fast-paced environment
  • Strong organization skills and ability to establish new partnerships
  • Willingness to travel

 

Benefits and Compensation

  • Medical, dental and vision coverage
  • 401(k)
  • Remote work opportunities
  • Development and career growth opportunities

 

Interested? Tell us more about yourself.