Director of Post-Acute Success - Seattle

Olio is joining population health leaders and post-acute providers together to form one truly connected team. We’re proud of the fact that providers on all sides of the aisle love our product, and that our work has a measurable positive impact on the lives of their patients. We’re growing fast and looking to add a Director of Post-Acute Success to our team.

Essential Position Functions

• Become an Olio expert and work cross functionally with Client Experience, Product Success and Clinical Intelligence teams
• Assist Client Experience on compiling Post-Acute contact lists for invite letters
• Assist post-acute users by securing appropriate contracting, establishing user lists, and ensuring timely completion of training
• Provide supporting resources to post-acute users for successful engagement
• Track and monitor priority notes and queue/admission patients within first 90 days of new client launch
• Identify ongoing training needs for post-acute users
• Develop and maintain relationships with post-acute leadership
• Conduct post-acute monthly calls in conjunction with Clinical Intelligence
• Consistently obtain feedback from post-acute users and provide to Client Experience, Product Success, and Clinical Intelligence teams
• Utilize CRM for activity tracking
• Support Olio leadership on requests for positioning post-acute for growth opportunities
• Understand and know your region for opportunities to assist Olio growth
• Visit post-acute sites as needed for ongoing success
• Maintains a working knowledge of healthcare industry trends

Preferred Qualifications

• Basic understanding of the healthcare industry, including post-acute care (strongly preferred)
• CRM Experience
• Proficient in Microsoft Office and Google Suite

Required Qualifications

• 2+ years of experience in post-acute care, customer support and/or sales and marketing
• Strong attention to detail and customer relation skills
• A drive to learn technology in a fast-paced environment
• Strong organization skills and ability to establish new partnerships
• Willingness to travel

Benefits and Compensation

• Medical, dental and vision coverage
• 401(k)
• Remote work opportunities
• Development and career growth opportunities