How Indiana University Health Uses Technology to Actively Engage with Their Post-Acute Network (Webinar Recap)
NAACOS hosted a webinar with IU Health’s Anthony Sorkin, MD, Medical Director for IUH ACO and Health Plan, and Tori Bratcher, MHA, Director of Population Health Services, to discuss how the IU Health hospital network has used Olio to actively engage with 228 post-acute providers and more than 1,000 post-acute caregivers to serve their vulnerable patients at scale.
Sorkin and Bratcher, alongside Olio CEO Ben Forrest and Olio COO Sean Mullins, provided a step-by-step look into how IU Health, Indiana’s largest and most comprehensive health system, used Olio’s digital technology to stay engaged on patient location, length of stay, readmission rates, and patient escalations across its entire post-acute network, as well as how this visibility and speed impacted IU Health’s response to COVID-19.
- The pilot project, with Olio’s software in 3 IU Health hospitals and 32 SNFs, resulted in a decreased average SNF length of stay by 2.8 days and a 26% decrease in the number of patient readmissions.
- Olio decreased patient readmissions by 45% (removing readmissions from SNF within LOS 0-5 days).
- IUH cited improved patient outcomes (i.e., lower readmissions, LOS, and cost of care) corresponding with an increased usage rate of Olio by the SNFs, which is measured by the Olio Engagement Score (OES).
- Within 1 week of COVID-19 hitting Indiana, IU Health was able to onboard 15 hospitals, 114 SNFs, and 1110 patients into the Olio software.
- In 8 weeks, there have been more than 10,000 patient-specific notes exchanged between the health system and its 173 SNFs, acute rehab and LTCHs about the condition of post-acute patients. There have been 192 patient escalations in the application from post-acute entities, with an average IU Health response time of just over 2 minutes.
- 36 of IU Health’s SNFs have escalated patients due to COVID-19, and 12 out of 15 hospitals have been affected. By engaging through Olio’s application, 70 unique ER visits had advance notice and patient status of incoming COVID-symptomatic cases.